Memory Glossary FAQ Free Shipping: Welcome to PacificMemory. We offer free standard shipping for all orders within the USA
For orders up to $500, items can be returned within 14 days for a full refund less shipping. For orders above $500 or items returned after 14 days but not later than 30 days, items are returnable for store credit only.
Shipping charges are not refundable. Return shipping cost is customer’s responsibility. Any returned product must arrive in good condition at our facility. Refunds will be determined and based upon amount of returned product and arrival condition. We always reserve the right to decide if a return is valid or invalid.
We recommend using a shipping service with tracking number. You must contact PacificMemory sales department by sending email to sales@PacificMemory.com and get a prior approval before returning any items. Items returned without prior approval will not be entitled for refund or credit.
If you believe that the memory you received is defective or have compatibility issues and your warranty has not expired, you must first send an email to sales@PacificMemory.com to obtain an RMA number. RMA shipments received MUST have the RMA number clearly visible on outside of the package and include copy of the original order invoice, and a copy of the RMA Request Confirmation, without which the package may be refused, unopened and returned.